4. Service scope and limitations
Hosting infrastructure is managed by Quietly Hosted. Direct access to server level control panels
(such as cPanel) is not provided by default but may be made available upon request where appropriate.
Where client access is granted, clients are responsible for changes made within their accounts.
If remedial work is required following client initiated changes, this may be covered under an
applicable Care or Managed plan, or may be chargeable where outside plan scope.
While we aim for reliable, continuous service, uninterrupted uptime cannot be guaranteed.
We are not responsible for service interruptions caused by factors beyond our reasonable control,
including third party outages, network failures, upstream provider issues, or force majeure events.
Daily backups may be taken where included in your plan. However, you remain responsible for
retaining copies of critical business data and ensuring content accuracy.
Hosting plans are intended for standard business websites. Use of server space for file storage,
archiving, or high resource activity outside normal website operation is not permitted.
We reserve the right to request usage reductions, apply reasonable limits, or suspend services
if usage materially exceeds normal levels or impacts platform stability.
You are responsible for maintaining the security of your passwords and account access.
Quietly Hosted is not responsible for incompatibilities, performance issues, or service disruption
arising from third party software, plugins, themes, integrations, or external services not
directly controlled by us.
If we reasonably believe a website, email account, or service is compromised (for example,
sending spam or hosting malware), we may take proportionate steps to protect the platform
and other customers, which may include temporarily disabling access or isolating the
affected service. We will make reasonable efforts to contact you and explain what happened.
5. Work outside plan scope
Each plan includes the services described on the relevant plan page. Work outside that scope may be declined or may be
offered at an agreed additional charge.
Where additional work is required urgently, involves third party issues, or arises from client initiated changes, we will
explain the options clearly before proceeding.
6. Support
Support is provided via email.
Response times depend on your plan. Unless your plan states otherwise, we aim to respond within 2 business days.
Support outside email (including phone or live chat) is not included unless separately agreed in writing.
7. Acceptable use
You must comply with all applicable UK laws and the hosting platform’s acceptable use policy.
Reselling services, hosting illegal content, or operating high traffic applications beyond plan scope is not permitted.
You are responsible for the content you host and any activity carried out using your services. This includes ensuring you
have the rights to publish content and that your site and email usage does not infringe third party rights.
If we believe your use of the Services breaches acceptable use rules, creates a security risk, or may harm service
reputation (for example, spam or malware), we may suspend or restrict the Services while the issue is investigated.
